Our professional complaints process

Last Updated:  23 September 2026

At Canberra Tax Solutions, we take client satisfaction seriously. If you have any concerns about our service,

we encourage you to raise them promptly so we can work with you to resolve the issue.

You can contact us directly by email:

Email: hello@canberrataxsolutions.com.au

Alternatively, you can email our Principal directly at:

Email: stephen@canberrataxsolutions.com.au

Please include:

• Your name and preferred contact details,
• A detailed description of your concern,
• Any relevant supporting information,
• If you would like your complaint investigated by an external independent tax agent (to whom details about your complaint will be provided and to whom you consent to this), and
• The outcome you are seeking

We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business

days. More complex matters may take longer, but we will keep you informed.

If you're not satisfied with our response, you may escalate your concern to one of the accounting bodies with which this practice holds a Professional Public Certificate:

The Institute of Public Accountants 

Email: https://www.publicaccountants.org.au/about/complaint-investigation/complaints-about-an-ipa-member 

Website: https://www.publicaccountants.org.au/ 

Tax Practitioners Board (TPB)

Website: https://www.tpb.gov.au/complaints 

More information can be found on the Information for Client factsheet provided by the Tax Practitioners Board.