Our Refund Policy

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Last Updated: 1 July 2025

At Canberra Tax Solutions, we strive to provide high-quality tax accounting, advisory, and compliance services. We are committed to ensuring client satisfaction and transparency throughout our engagements. This Refund Policy outlines the conditions under which refunds may be issued and our policy regarding service termination. Fees associated with third-party services or expenses incurred on behalf of the client are non-refundable.  

1. General Policy on Refunds  

Due to the nature of professional services, refunds are generally not provided once work has commenced. Fees charged reflect time, expertise, and resources expended, regardless of the outcome or client usage of deliverables.

However, in limited circumstances, a partial refund may be considered at the discretion of Canberra Tax Solutions if:

• Work has not yet commenced.
• A service was billed in error; or
• A duplicate payment was made.
   

Requests for refunds must be submitted in writing within 7 days of the issue arising and must include the reason for the request.

2. Deposits and Prepayments

Retainers or deposits paid in advance are non-refundable unless agreed otherwise in writing. Any unused portion of a retainer may be applied to outstanding invoices or refunded at the firm's discretion, after deducting for time and work already performed.

3. Termination of Engagement

Either party may terminate the engagement at any time by providing written notice in accordance with our Standard Terms of Engagement.

3(a) Upon termination, the client agrees to pay in full for:

• All work performed up to the date of termination, whether completed or in progress;
• Any disbursements or third-party fees incurred on the client's behalf;
• Administrative and processing costs associated with the closure of the file.
• Work-in-progress will be billed at our standard hourly rates and must be settled before any documentation, files, or tax returns are released to the client or any third party.

4. Delivery of Work and Withholding Rights

In accordance with applicable professional standards and ethical obligations, Canberra Tax Solutions reserves the right to withhold delivery of work product or documents until all outstanding invoices are paid in full.

5. Disputes and Resolution

If you are dissatisfied with any aspect of our service, please get in touch with us immediately so we can address your concerns. Our Complaints Resolution process is outlined in our TASA Declaration.

Any disputes regarding fees, billing, or refunds will be handled in accordance with the terms of our Engagement Letter and may be referred to mediation or arbitration where applicable.

6. Cancellation Policy

Deposits for in-office consultations are non-refundable if less than 48 hours' notice is provided. We may deduct a 2.2% processing fee from any refund amounts.

7. Changes to This Policy

Canberra Tax Solutions reserves the right to update or modify this Refund Policy at any time. The current version will always be available on our website or by request.

Contact Us
If you have any questions about this policy or wish to request a refund, please get in touch with us at: 

Canberra Tax Solutions

Address: Level 1, 11-17 Swanson Court, Belconnen ACT 2617

Email: hello@canberrataxsolutions.com.au 

Phone: 0431 259476

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