Last Updated: 1 July 2025

Canberra Tax Solutions (referred to as “we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).  

1. Who We Are

Canberra Tax Solutions, ABN 43 600 434 005

2. Your Privacy is Important to Us

We understand the importance of your privacy and are committed to handling your personal information responsibly and securely. This policy applies to information we collect through our website(s), including canberrataxsolutions.com.au, as well as any other interactions you may have with us. 

3. Types of Personal Information We Collect

We may collect the following types of personal information from you:

• Identity and Contact Information: This includes your name, email address, phone number, postal address, and any other contact details you provide through our website forms or when you subscribe to our newsletter.
• Form Data: Any information you provide when filling out forms on our website, such as inquiries, feedback, or order details.
• Newsletter Subscriptions: If you subscribe to our newsletter, we will collect your email address.
• Website Usage Information: We may collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is often collected using cookies and similar tracking technologies as described in section 7.  
• IP Address for Country Origin: We may collect and process your IP address to determine the country from which your website request originates.
• Other Information: Any other personal information you may voluntarily provide to us.

4. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from You: When you provide information through our website forms, sign up for our newsletter, or communicate with us via email or other means.  
• Automatically Through Our Website: We use cookies and other tracking technologies (as detailed in section 7) to collect information about your activity on our website.
• Offline Collection: We may also combine your data with information collected offline, such as through meetings or research.

5. Purposes for Collecting, Holding, Using and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:  

• To Provide Our Services: To process your inquiries, fulfil your requests, and carry out our business operations.
• Communication: To communicate with you, respond to your inquiries, and provide you with information about our products, services, and promotions (where you have consented to receive such communications).  
• Newsletter Subscription: To send you our newsletter if you have subscribed. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in the email.
• Website Analytics and Improvement: To analyse how our website is used, to improve its functionality and content, and to understand user behaviour using both personal and anonymised data.
• Marketing and Advertising: To deliver targeted advertising and marketing communications based on your interests and behaviour (where you have consented or as otherwise permitted by law).
• Spam Prevention: To use Google reCAPTCHA to assess form submissions and prevent spam entries on our website.
• Geographic Analysis: To analyse the geographic origin of website traffic based on IP addresses.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations.
• Other Purposes: For any other purpose communicated to you at the time of collection or as permitted or required by law.

6. Disclosure of Personal Information

We may disclose your personal information to the following types of recipients:

• Our Employees and Contractors: Who require access to the information to perform their duties.
• Service Providers: Third-party service providers who assist us with our business operations, such as:
  • Website Hosting and Maintenance Providers.
  • Email Marketing Providers.
  • Analytics and Tracking Providers: Including Google Analytics (https://policies.google.com/privacy), Meta (Facebook) (https://www.facebook.com/privacy/policy/), and Microsoft Clarity (https://clarity.microsoft.com/terms).
  • Advertising Platforms: Including Google Ads (https://policies.google.com/technologies/ads) and Meta (Facebook) (https://www.facebook.com/privacy/policy/).
  • Google (for reCAPTCHA – see section 7).
• Professional Advisors and Partners
• Government Agencies and Regulatory Bodies: Where required or authorised by law.
• Other Parties: With your consent or as otherwise permitted or required by law.

7. Use of Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies, including:

• Google Analytics: We use Google Analytics to collect information about website traffic and user behaviour. This includes sharing anonymised data about visitors to our website. If you submit a form on our website, we may share your platform identifier with Google Analytics (now often referred to as GA4) to track that you have taken this action. This information helps us understand how visitors use our website and improve its performance. Google Analytics uses cookies to track your interactions with our website. You can also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.  
• Meta Pixel (Facebook Pixel): We utilise the Meta Pixel to track user activity on our website, enabling us to measure the effectiveness of our advertising campaigns, create custom audiences for advertising, and remarket to website visitors. This includes sharing anonymised data about visitors to our website. If you submit a form on our website, we may share your platform identifier back to Meta to identify that you have taken this action. The Meta Pixel may collect information about your activity, including the pages you visit and actions you take.
• Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our Google Ads campaigns. This involves placing a cookie on your device when you click on one of our Google Ads. When you complete a specific action on our website (e.g., submit a form), Google Ads can recognise the cookie and record the conversion. You can manage your ad preferences through your Google account settings.
• Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products and services, as well as online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
• Google reCAPTCHA: We use Google reCAPTCHA on our website forms to help prevent spam and abuse. ReCAPTCHA analyses your interactions with the form to determine if you are a human or an automated bot. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. You can review these here: https://policies.google.com/privacy and https://policies.google.com/terms.

You can control the use of cookies through your browser settings. Most web browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website.  

8. Data Retention

We will retain your personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. This period may vary depending on the nature of the information and the frequency of our interactions with you. For example, we may retain your contact information for as long as you are subscribed to our newsletter, or for an extended period if required to comply with legal obligations or resolve disputes. We will securely dispose of or de-identify your personal information when it is no longer needed.

9. Cross-border Disclosure of Personal Information

Some of the third-party service providers we use may be located outside of Australia. This means that your personal information may be transferred to and stored in countries that may not have the same level of data protection as Australia. We will take reasonable steps to ensure that any overseas recipients of your personal information handle that information in accordance with the APPs or a substantially similar law, or that we have your consent to the disclosure. 

10. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include:  

• Implementing physical security measures.
• Using secure servers and encryption technologies.
• Implementing access controls and password protection.
• We regularly review and update our security practices.

However, no method of transmission over the internet or method of electronic storage is entirely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.  

11. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies in that information. If you would like to access or correct your personal information, please contact us using the details provided in Section 14. We may require you to verify your identity before providing access to or correcting your personal information.

12. Third-Party Links

Our website may contain links to other websites operated by third parties. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to read the privacy policies of each website you visit.  

13. Complaints about a Breach of Privacy

If you believe that we have breached the APPs or any other applicable privacy law, please contact us using the details provided in Section 14 and provide details of your complaint. We will investigate your complaint and take reasonable steps to address your concerns in accordance with our complaints handling procedure and applicable law. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). For more information on making a complaint to the OAIC, please visit their website at https://www.oaic.gov.au/. 

14. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our information handling practices or legal requirements. The revised policy will be posted on our website, accompanied by the date of the latest revision. We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please get in touch with us at: 

Canberra Tax Solutions

Address: Level 1, 11-17 Swanson Court, Belconnen ACT 2617

Email: hello@canberrataxsolutions.com.au 

Phone: 0431 259476

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