Welcome to Canberra Tax Solutions
How we provide our personalised taxation services.
At Canberra Tax Solutions, we offer tax return services online, in person (face-to-face), and via mobile consultation.
Face-to-face & Mobile tax return appointments
We offer both an in-office and a mobile tax return service for Canberra residents.
For the benefit of our clients and staff, Canberra Tax Solutions operates a healthy workplace policy.
Please note that payment of our fees is due after your interview, unless by prior agreement.
Online appointments
We will email you the final tax invoice with online payment instructions and a copy for you to review and digitally sign.
Your documents will not be lodged with the ATO until payment is received, unless by prior agreement.
Payment of our fees
We accept Square contactless payments via EFTPOS, Mastercard, Visa, and AMEX.
We currently do not offer a fee from refund (FFR) service to ensure we can maintain low fees for all of our clients.
How does our online service work?
1. Fill out your details
3. Contact from our Tax Agent
1. Fill out your details
Please complete our New Client Details Form and upload your form to our secure client portal, or email your relevant documents to hello@canberrataxsolutions.com.au
2. Verify your identity
3. Contact from our Tax Agent
1. Fill out your details
We will email a Client Identity Verification check and an Engagement Letter to review and digitally sign using our secure signing platform.
Both these emails will come from <noreply@annature.com.au>
3. Contact from our Tax Agent
3. Contact from our Tax Agent
4. Review of your information
Stephen, our specialist tax agent, will contact you. Please take this opportunity to ask any questions about our service or any questions you have that require clarification.
4. Review of your information
6. You receive the completed tax return
4. Review of your information
If you have a summary of your deductions or investment details, please email them to us. Stephen will review your information and contact you with any questions.
5. Preparation of your tax return
6. You receive the completed tax return
6. You receive the completed tax return
Once we have all the necessary information, tax returns are usually completed in 5 to 7 business days.
Stephen will carefully prepare your income tax return to ensure that no deductions or offsets are missed and that your refund is maximised.
6. You receive the completed tax return
6. You receive the completed tax return
6. You receive the completed tax return
Your completed income tax return is emailed for review and digital signature using Dropbox Sign.
Once you are 100% happy, please ensure your return is signed, and you will receive an electronic copy of your return for your records.
7. Pay your tax invoice & we lodge your tax return
7. Pay your tax invoice & we lodge your tax return
7. Pay your tax invoice & we lodge your tax return
We will then email you an electronic invoice via Stripe. Using our secure payment gateway, you can enter your preferred payment method and lodge your tax return with the ATO.
The ATO should then process your tax return within 7 to 28 days and pay any refunds due to your bank account. Your Notice of Assessment will be sent to your MyGov account or mailed to you.
8. Sign your return and pay our fees
7. Pay your tax invoice & we lodge your tax return
7. Pay your tax invoice & we lodge your tax return
Once we receive the signed paperwork and confirmation of payment, we will lodge your tax return using our direct ATO connection gateway.
The ATO should then process your tax return within 7 to 28 days, electronically deposit any refunds due to your bank account, upload your Notice of Assessment to your MyGov account, or mail it to you.
Frequently Asked Questions
We answer some of the most common conundrums for you right here, in our FAQ section.
Online accounting services break down geographical barriers. Regardless of your location, you can access our professional tax accounting services. A virtual accountant is a registered and qualified tax professional who allows you to do your personal or small business tax returns in a contactless environment, like the comfort of your home or office, while spending the same or even less time than you do now.
Along with over one thousand Australian accounting firms, I prepare my clients' returns using cloud-based software Lodgeit, an ISO 27001 certified Information Security Management System further protected by Two-Factor Authentication and anti-virus software.
Are you ready to experience the future of tax accounting? Please Contact Us.
Yes. I require a signed Engagement letter to commence my services.
Engagement letters are crucial documents designed to commence a client’s onboarding process, mitigate risks, avoid misunderstandings, and prevent scope creep. They are a good-to-have and an essential component of any accountant-client relationship. They safeguard the rights of both parties, ensuring clarity and transparency.
Yes. As a registered tax agent, Canberra Tax Solutions relies on technology and remote work practices. Our methods of engaging with clients differ from traditional accounting practices.
In compliance with the Tax Practitioners Board (TPB) and best practices, Canberra Tax Solutions now requires all new clients or new client representatives to verify their identities before providing our services. Robust client verification helps to reduce the risk to tax practitioners and clients alike of identity theft and fraudulent activity. A one-off fee of $12.00 (including GST) applies to all digital client identity verifications.
Like many Australian accounting practices, Canberra Tax Solutions uses Annature, an ISO 27001 certified, encrypted, secure company based in Australia, for our digital client identity verifications.
Annature recommends completing your identity verification request using your smartphone to access the email link.
Annature's identity verification process requires you to take photos of yourself and your ID (an Australian or New Zealand driver's licence or passport).
Annature also allows me to securely collect your tax file number, date of birth, address and bank account details during an identity verification request.
No. I perform all client work in Canberra, ACT; I currently do not, nor intend to outsource any client work to overseas accountants or accounting firms.
At your request, access to a secure client portal can be arranged. Please send an email hello@canberrataxsolutions.com.au for client portal access.
No, it is straightforward.
Has your accountant retired, or are you just looking for a change?
Perhaps you are looking for a new accountant who can offer secure, contactless accounting services.
Most people think that changing their accountant is going to be difficult. The reality is that it is pretty simple. The hardest part about changing accountants is working out who you want to work with.
The transition from an existing accountant to us is usually seamless for my clients.
At Canberra Tax Solutions, I negotiate the process for our new clients, ensuring a professional, amicable, transparent process for all parties.
Contact Us to find out how Canberra Tax Solutions can assist you.
I offer all prospective clients a free 15-minute initial consultation to see if we will be a "good fit" for each other. During this consultation, we can discuss your specific taxation needs and determine how I can best assist you and any questions you may have about our service.
The hardest thing in the world to understand is the income tax.
Benjamin Franklin
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Canberra Tax Solutions is registered with the Tax Practitioners Board (Registered Tax Agent Number 26029695)
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